My name is Natasha Benacerraf, and I graduated in May from Princeton University with a Bachelors degree in Italian. In July, I started at the Foundation Center in New York as an Nonprofit Services Fellow, a year-long position I found through the Princeton Project 55 Fellowship program, a part of the Princeton AlumniCorps.
I'm excited at the opportunities my fellowship with the Foundation Center provides me, among which blogging is included. I hope to make several contributions to the New York library's blog over the next year, something which will be a wonderful learning experience for me as I'm a total blogging novice! Might as well get started…
You and everyone you know – plus 750 million users you don't – has a Facebook (FB) account, right? But what about the organization you run, work for, volunteer at, or support? Does it have a Facebook account? And if so, does it have anywhere near the amount of friends or activity level as your own page?
As one of the staff updating the Foundation Center's New York library's Facebook page, I found the Idealware study, Using Facebook To Meet Your Mission: Results of a Survey, particularly interesting, as I am always thinking about effective ways to engage our constituents through our page. Do people look at our page? Do we ever attract new library visitors via the Facebook page, or is it a collection of current users? What kind of content does our audience want to see, and how much time should I really spend on updating it?
These are questions that many nonprofit organizations might be asking themselves, but it's difficult to find the answers. Studies and statistics on the relationship between social media and nonprofit organizations are scarce, which is why I was happy to come upon Idealware’s study taking a look at this very relationship.
In February 2011, Idealware set out to discover how nonprofit organizations use Facebook as part of their communications efforts and to provide insight into the effectiveness of Facebook when it's used in this capacity. The focus of the Idealware survey was to examine the:
- Extent and frequency to which nonprofits use Facebook
- Goals they were trying to achieve
- Various ways in which they used Facebook to engage and attract constituents
- Their perception about the effectiveness of Facebook as a communications tool
The study outlines several aspects by which the effectiveness of Facebook usage was determined: reaching new constituents, driving traffic and actions, engaging existing constituents, and increasing awareness and information. Released in June 2011, the study provides the basis for insight into the relationship between the nonprofit sector and social media.
The Breakdown:
- HOURS AND GOALS: The majority of the organizations surveyed reported spending an average of 2.6 hours on FB every week, with some as little as 1 hour, and others as much as 10+ hours; 36% of respondents reported setting goals for their FB page.
- ATTRACTING CONSTITUENTS: ~70% claimed FB helped increase event attendance; ~50% saw an influence on number of members; and fewer than 40% saw an effect on number of volunteers and donors.
- DRIVING CONSTITUENTS TO ACTION: ~60-70% saw increased web site traffic and number of people taking action, while only ~30-40% saw tangible gains in e-mail list subscribers and donations.
- HELP BUILDING EXISTING RELATIONSHIPS: ~45% say FB helped enhance relationships "some" and ~35% say a "substantial amount", and 40% claim FB helped only "minimally" to better understand constituents.
- BUILDING AWARENESS: ~40% say FB "somewhat" helped disseminate additional information on their organization, spread their information more widely, and increase general awareness of the organization; another ~40% say FB helped "substantially" in these areas.
- MEASUREMENT: 47% reported no method for reporting results on FB; 27% were characterized as using "anecdotal measurement" techniques; and 26% were characterized as having "substantial measurement".
- GOAL-SETTING AND SUCCESS: Of those without defined goals, 25% experienced success with FB, and of those with defined goals, 40% reported experiencing success.
- MEASUREMENT AND SUCCESS: Almost 40% of those with a “substantial measurement plan” reported that using FB had a positive impact, while only 25% of those with no measurement tools reported the same.
I think it's important to take a step back and look at the possible inspiration for the study before considering the statistics.
One thing we need to consider is why nonprofit organizations create Facebook pages. Among the various needs could be the previously mentioned definitions by which Facebook usage was, but promotion of a cause or event, seeking donations, sharing information about or related to the organization's activities, or simply expanding the organization's presence on the Internet could all be included as well.
Organizations with differing goals will naturally have different approaches to Facebook, including methods implemented and time spent trying to achieve those goals.
For example, let's consider Organization A and Organization B. Organization A sets a goal of reaching current constituents to share news about the organization and its progress and provide general updates. The efforts of Organization B are geared towards seeking donations and increasing volunteers and event attendees.
Organization A will have significantly different usage goals and results for its Facebook page than Organization B. Whereas A could feasibly update its page at infrequent intervals, doing so only to share news whenever it comes along, B requires a much more aggressive and active approach to its Facebook page. It not only has to reach both current and new constituents, it also requires a method of reaching constituents resulting in some sort of response from their audience either in the form of donations, increase in volunteers, or event attendees.
So what does this mean?
It means that to measure Facebook's effectiveness in helping nonprofit organizations achieve their goals is difficult, mainly because of the wide range of goals, methods, and perceived effectiveness for each organization. Keeping this in mind while examining some of the data can help us take away new ideas about how to use our organization's Facebook page and what efforts may or may not be effective.
The first aspects of the study I found interesting to compare were the average time organizations spent on Facebook and their measurements of effectively attracting constituents and driving constituents to action.
While the majority of organizations only spent 2.6 hours per week on average updating their pages – a relatively low amount – almost 70% saw an increase in event attendance, and another 70% saw an increase in web site visits. This indicates that a minimal amount of effort spent updating a Facebook page can result in tangible gains, if this is the limit of the organization's usage goals.
However, fewer than 40% of those surveyed saw an increase in volunteers or donors, the type of goal Organization B would set to reach. This indicates that the average 2.6 hours per week on Facebook is insufficient for a higher goal.
Accordingly, the study does suggest that the data indicates there is a higher likelihood of success when a lower level of commitment is required.
It's difficult to generalize the findings in this study, due to the surveyed organizations' different methods of measuring success, if they measured success at all. Given that a quarter of the organizations were characterized as having "anecdotal measurement" and a quarter as having "substantial measurement", how much weight can the results hold?
Regardless, we still learned about what could make a difference when it comes to nonprofit organizations and Facebook. We know that a couple of hours a week updating a Facebook page can make a difference, and that spending several more per week could make even more of a difference.
We don't have specifics about what tactics were used by the organizations to engage constituents, but we can imagine that they would include sharing news about the organization, posting general sector news, sharing information about events and fundraising goals, and direct invitations to constituents to become donors or volunteers.
Furthermore, we learned that while it's not clear if setting goals and measuring success is a sure-fire way to succeed, having a structure and framework for your organization's approach to Facebook surely can't hurt. While the Idealware study suggests that a Facebook page can never hurt, if you're looking to achieve more ambitious goals through Facebook, such as mobilizing more volunteers or mounting a successful fundraising campaign, a large amount of time, effort, planning and measurement is required on your part in order to truly be successful.
How important is it for nonprofit organizations to have a Facebook account? Is there any benefit? Post your thoughts in the comments area below.
Natasha Benacerraf
Nonprofit Services Fellow
Foundation Center-New York
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